Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Position hours are Monday through Friday. Must be able to start as early as 7:00 AM and work as late as 6:00 PM on assigned days. Overtime may be necessary during peak periods.
Department Name/Job Location:
This position is in the Department of Pediatrics. The position is located at the Northwest Tower. This position is for the Medical School Campus.
Primary function is to collect, sort, deliver, and process United States Postal Service mail and inter/intra-departmental mail from faculty, staff, and students in the Departments of Pediatrics, Molecular Microbiology & Adult Emergency Medicine. Process and deliver departmental packages utilizing computer-based tracking system, as well as obtain appropriate signatures and storing of documents. All functions require a high degree of accuracy with deliveries and sorting speed, as well as efficiency in memorizing multiple WUSM mail/package zones as needed. Provide back up support during heavy work load to ensure all mail and packages are processed daily. Must maintain high level of customer service and professionalism. Interact directly with lead support staff on a regular basis.
PRIMARY DUTIES AND RESPONSIBILITIES:
Deliver mail and packages to departmental offices and labs on the WU School of Medicine campus as assigned on a regular schedule. Provide a high degree of customer services to faculty, staff, and students with accuracy and timeliness. Deliveries are time sensitive, including delivery of research matters/specimens, supplies, equipment, payroll, accounts payable checks and packages that requires obtaining the appropriate signatures. Collect out-going mail from Departments of Pediatrics, Molecular Microbiology & Adult Emergency Medicine offices for further distribution. During staff absences, cover additional schedules to fulfill the entire route sequence every day.
Sort and prepare incoming mail and packages received Federal Express, UPS, US Postal Service, DHL, and dozens of other WUSM carriers. Prepare inter-campus mail from School of Medicine & SLCH. Organize and load mail and packages onto flat beds, dollies, mailing tubs, mailbags or carts and prepare for final delivery on assigned route.
Rotate to other areas of the Pediatric Support Services operation as needed requiring a high degree of customer service.
Check before each delivery for accountable mail and packages with a tracking barcode number. Obtain signatures during delivery route for accountable/trackable mail and packages. Process reports appropriately by date. Rotate scanning of packages and sorting of mail with other runners/carriers to remain well trained in each function.
Organize mail and packages that needs to be metered for delivery to meter operation. Assist with the sorting process as needed.
Utilize computer to assist with looking up staff names in the Washington University directory for mail without proper box numbers. Support Senior Manager, and Mail Services Supervisors as directed.
Perform other duties as necessary.
High school diploma or equivalent high school certification.
Previous mail and or customer service experience.
Ability to log “trackable” mail, envelopes and packages. Ability to utilize computer systems to accomplish daily tasks, including the look-up process of improperly addressed mail, forward, and return to sender services.
Experience in using e-mail and basic computer functions.
Customer service experience with the ability to provide prompt, friendly service during peak periods.
Ability to interact with faculty and staff.
Capable of answering questions from users relating to postage rates and mail delivery service.
Ability to assist with continuous process improvement, optimize speed and efficiency in operation, and minimize customer wait time.
Ability to work independently and work well with co-workers between each Mail and Receiving Services operation.
Excellent attendance record at previous jobs.
Ability to identify and report any mail or package that looks unusual or suspicious in nature to a supervisor immediately or campus police.
The hiring range for this position is $13.80 - $15.45 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
This position requires the ability to walk from building to building along mail route, up and down stairs, inside and outside of buildings, in all types of weather, including heavy rain and snow, frequently loading, unloading, and carrying heavy loads of mail. The individual must also be able to lift and handle up to 70 pounds.
Internal Applicant Instruction:
This position is grade G03.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.