Initial Review Date (IRD) The Initial Review Date (IRD) for this position is: 08-31-2020
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
Dept Marketing Statement Student Health Services (SHS) is a full service medical facility offering clinical, educational, and psychological services to students on the UCSC campus.
Position Summary
Under general supervision of the Lab Manager, the Certified Phlebotomist performs a wide variety of patient care support services in the Laboratory. The job requires the ability to work with a variety of clinicians with different styles and requirements. The ability to be flexible, maintain a professional demeanor, work closely with many people, and multi-task are critical components. In a fast-paced environment with many direct patient-care duties as well as clerical duties, attention to detail is essential. Working with ill students and concerned parents requires empathy and understanding. Patient confidentiality in all verbal and written communications is paramount. Critical thinking and the ability to recognize and respond to emergencies are required.
Pay, Benefits, & Work Schedule Salary Information: $24.65 / Hourly
Assists the Clinical Laboratory Scientists (CLS) with patient specimen collection, processing and analysis.
Operates and performs preventive maintenance of laboratory instruments, including urine dipstick analyzer, and centrifuges as well as preparation of specimens for microscopy, microbiological cultures or send-out to a reference laboratory.
Instructs patients in specimen collection and dispenses appropriate containers.
Maintains working levels of laboratory supplies.
Constantly performs multiple tasks; simultaneously serving several clinicians, monitoring patients, and managing phones and paperwork.
Handles medical specimens for transport.
Utilizes tact, discretion and confidentiality in all communications with staff, students, families, and outside medical services.
Identifies self by name and title in all communications and appropriately refers issues beyond scope of practice to laboratory or supervisory personnel.
Independently, after thorough training and competency testing, performs pre-analytic testing of patient specimens for hematology (complete blood counts), urinalysis, and pregnancy testing after daily controls have been performed by the CLS.
Performs all other duties within the scope and practice of a certified Phlebotomist in the state of California.
10% - Clerical Tasks
Assists CLS in preparation of monthly statistical reports.
Maintains Laboratory activity logs.
Answers telephone calls, takes complete messages as appropriate and acts on them in a timely manner.
Provides quality assurance by keeping records of outgoing lab work and returned results, researches problems and contacts reference lab when results are not available.
Utilizes a proprietary computer program, Point and Click, as well as the Laboratory Information System, Orchard/Harvest, to access patient information and billing system.
10% - Maintenance of Laboratory Work Area
Maintains general cleanliness and order of laboratory by general and special cleaning according to infection control guidelines.
Responsible for maintaining working levels of test reagents, forms and phlebotomy supplies.
Maintains inventory of all forms.
Required Qualifications
Current License from the California Department of Public Health, Laboratory Field Services as a Certified Phlebotomy Technician
Excellent oral and written communication skills, excellent listening skills. Ability to receive and give clear and concise information to diverse groups of people; Ability to document patient communications, recommendations, actions and follow up
Demonstrated understanding of medical terminology
Ability to work independently with appropriate supervision
Demonstrated flexibility and organizational and leadership skills with an ability to prioritize a high-volume workload and function independently
Ability to work under pressure with time constraints with minute attention to detail
Ability to work on several tasks concurrently with frequent interruptions
Ability to work and communicate in a positive and cooperative manner with management and supervisory staff, medical staff, co-workers and other health care professionals, as well as patients and their families, when providing information or services, and/or helping when others are seeking assistance, clarification and/or problem resolution
Ability to contribute to a team effort, participate in a positive and cooperative manner during meetings, respond well to supervision
Ability to handle difficult, sensitive and confidential situations tactfully
Excellent interpersonal skills with the ability to work effectively with diverse groups of people
Ability to exercise discretion and tact in dealing with confidential information and sensitive situations with patients
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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