All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Neighborhood Clinics (UWNC) is a network of community-based clinics throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. The clinics are consistently recognized for high quality standards by the Accreditation Association of Ambulatory Health Care and the National Committee for Quality Assurance Patient-Centered Medical Home Program.
UWNC - Issaquah Clinic has an outstanding opportunity for a full-time (100%, 40 hours per week), day shift, CLINICAL LAB TECHNICIAN LEAD (job profile: Lab Assistant Lead). The Clinical Lab Technician Lead regularly assigns, instructs and checks the work of the Lab Team. This position performs the work of the CLT II, including all waived and non-waived testing, microscopic evaluations, and adult and pediatric phlebotomy. The incumbent contributes to the development and evaluation of laboratory processes and procedures as well as ensures compliance with all UWNC and regulatory standards.
Provides leadership in the department. Establishes priorities in work to be done and assigning specific activities to technicians.
Utilizes interpersonal skills to resolve service related problems and coordinates information and problem solving with clinic leadership, lab manager, lab staff, clinic staff and patients.
Participates in new employee onboarding and training; provides feedback to staff to maintain optimum performance and high quality service.
Monitors and directs competency testing for all lab staff in accordance with UWNC and regulatory standards.
Oversees operation of the laboratory which includes but is not limited to supply inventory and ordering through UW Materials Management, UW Reference Lab Services, and other UWNC vendors, and housekeeping and infection control activities.
Performs regular quality assurance activities including the review of patient specimen identification, accurate specimen collection, accurate test results, correct data entry into the electronic medical record, testing of proficiency samples, internal and external quality control analysis; determining that all parameters are within established ranges, and notification of critical results.
May send out letters to patients, as delegated by clinic leadership, with lab results or overdue reminder letters for appointments.
Responsible for reviewing cc’d results in the electronic medical record and notifying providers of abnormal results that have not been reviewed.
Promotes and follows the UWNC Patients Are First Service Culture Guidelines and goals as well as clinic standards for service efficiency, and effectiveness. Strives to consistently provide the highest quality of customer service to patients, families, guests, and co-workers.
Other Duties as Requested
Minimum one-year relevant experience
LEGAL REQUIREMENTS Active Medical Assistant-Phlebotomist with the Washington State Department of Health or able to be certified as a Medical Assistant-Phlebotomist within 90 days of hire.
An Associate Degree from an accredited Medical Laboratory Technology program including courses in chemistry and biology; OR
Equivalent education such as a degree in biology, environmental science, microbiology or other related science or medical field AND one year of laboratory experience in a clinical lab such as research, biology, microbiology, medical, or other related field; OR
High school diploma or equivalent (GED) AND two years of experience in a clinical laboratory performing testing, preferably in an ambulatory clinic environment conducting lab testing similar to the UWNC environment; OR
Demonstrated computer experience, preferably in a Windows-based environment.
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.