Mail Services Carrier & Operator - Pediatrics Central Administration
Washington University in St. Louis
Location: St. Louis, Missouri
Internal Number: JR72217
Primary function is to collect, sort, deliver, and process United States Postal Service mail and inter/intra-departmental mail from faculty, staff, and students in the Departments of Pediatrics, Molecular Microbiology & Adult Emergency Medicine. Process and deliver departmental packages utilizing computer-based tracking system as well as obtain appropriate signatures and storing of documents. All functions require a high degree of accuracy with deliveries and sorting speed as well as efficiency in memorizing multiple WUSM mail/package zones as needed. Provide back up support during heavy work load to ensure all mail and packages are processed daily. Must maintain high level of customer service and professionalism. Interact directly with lead support staff on a regular basis.
Primary Duties & Responsibilities
Deliver mail and packages to departmental offices and labs on the WU School of Medicine campus as assigned on a regular schedule. Provide a high degree of customer services to faculty, staff, and students with accuracy and timeliness. Deliveries are time sensitive including delivery of research matters/specimens, supplies, equipment, payroll, accounts payable checks, and packages that requires obtaining the appropriate signatures. Collect out-going mail from Departments of Pediatrics, Molecular Microbiology & Adult Emergency Medicine offices for further distribution. During staff absences, cover additional schedules to fulfill the entire route sequence every day.Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
Sort and prepare incoming mail and packages received Federal Express, UPS, US Postal Service, DHL, and dozens of other WUSM carriers. Prepare inter-campus mail from School of Medicine & SLCH. Organize and load mail and packages onto flat beds, dollies, mailing tubs, mail bags or carts and prepare for final delivery on assigned route.Â
Rotate to other areas of the Pediatric Support Services operation as needed requiring a high degree of customer service.
Check before each delivery for accountable mail and packages with a tracking barcode number. Obtain signatures during delivery route for accountable/trackable mail and packages. Process reports appropriately by date. Rotate scanning of packages and sorting of mail with other runners/carriers to remain well trained in each function.
Organize mail and packages that needs to be metered for delivery to meter operation. Assist with the sorting process as needed.Â
Utilize computer to assist with looking up staff names in the Washington University directory for mail without proper box numbers. Support Senior Manager, and Mail Services Supervisors as directed.Â
Other duties as necessary.Â
Adhere to specific time schedule as specified for routes.Â
Daily Schedule â“ Monday through Friday.Â
Must be able to start as early as 7:00 AM and work as late as 6:00 PM on assigned days. Â
Overtime may be necessary during peak periods.
Ability to lift and handle up to 70 pounds.
Previous mail and or customer service experience a plus.
Ability to log âœtrackableâ mail, envelopes and packages. Utilize computer systems to accomplish daily tasks including the look-up process of improperly addressed mail, forward, and return to sender services.
Experience desired in using e-mail, and basic computer functions.
Customer service experience preferred with the ability to provide prompt, friendly service during peak periods.Â Ability to interact with faculty and staff. Capable of answering questions from users relating to postage rates and mail delivery service.
Assist with continuous process improvement, optimize speed and efficiency in operation, and minimize customer wait time.
Ability to work independently and work well with co-workers between each Mail and Receiving Services operation.
Must have excellent attendance record at previous jobs.
Ability to identify and report any mail or package that looks unusual or suspicious in nature to a supervisor immediately or campus police.
High school diploma or equivalent high school certification.
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Current chauffeurâ™s driver license.
$15.25 - $19.57 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
If you are unable to use our online application system and would like an accommodation, please emailÂ CandidateQuestions@wustl.eduÂ or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.