Scheduled Hours

40

Position Summary

Primary function is to collect, sort, deliver, and process United States Postal Service mail and inter/intra-departmental mail from faculty, staff, and students in the Departments of Pediatrics, Molecular Microbiology & Adult Emergency Medicine. Process and deliver departmental packages utilizing computer-based tracking system as well as obtain appropriate signatures and storing of documents. All functions require a high degree of accuracy with deliveries and sorting speed as well as efficiency in memorizing multiple WUSM mail/package zones as needed. Provide back up support during heavy work load to ensure all mail and packages are processed daily. Must maintain high level of customer service and professionalism. Interact directly with lead support staff on a regular basis.

Job Description

Primary Duties & Responsibilities

• Deliver mail and packages to departmental offices and labs on the WU School of Medicine campus as assigned on a regular schedule. Provide a high degree of customer services to faculty, staff, and students with accuracy and timeliness. Deliveries are time sensitive including delivery of research matters/specimens, supplies, equipment, payroll, accounts payable checks, and packages that requires obtaining the appropriate signatures. Collect out-going mail from Departments of Pediatrics, Molecular Microbiology & Adult Emergency Medicine offices for further distribution. During staff absences, cover additional schedules to fulfill the entire route sequence every day.               
• Sort and prepare incoming mail and packages received Federal Express, UPS, US Postal Service, DHL, and dozens of other WUSM carriers. Prepare inter-campus mail from School of Medicine & SLCH. Organize and load mail and packages onto flat beds, dollies, mailing tubs, mail bags or carts and prepare for final delivery on assigned route. 
• Rotate to other areas of the Pediatric Support Services operation as needed requiring a high degree of customer service.
• Check before each delivery for accountable mail and packages with a tracking barcode number. Obtain signatures during delivery route for accountable/trackable mail and packages. Process reports appropriately by date. Rotate scanning of packages and sorting of mail with other runners/carriers to remain well trained in each function.
• Organize mail and packages that needs to be metered for delivery to meter operation. Assist with the sorting process as needed. 
• Utilize computer to assist with looking up staff names in the Washington University directory for mail without proper box numbers. Support Senior Manager, and Mail Services Supervisors as directed. 
• Other duties as necessary. 

Working Conditions

• Adhere to specific time schedule as specified for routes. 
• Daily Schedule â“ Monday through Friday. 
• Must be able to start as early as 7:00 AM and work as late as 6:00 PM on assigned days.  
• Overtime may be necessary during peak periods.
• Ability to lift and handle up to 70 pounds.

Preferred Qualifications

• Previous mail and or customer service experience a plus.
• Ability to log âœtrackable❠mail, envelopes and packages. Utilize computer systems to accomplish daily tasks including the look-up process of improperly addressed mail, forward, and return to sender services.
• Experience desired in using e-mail, and basic computer functions.
• Customer service experience preferred with the ability to provide prompt, friendly service during peak periods. Ability to interact with faculty and staff. Capable of answering questions from users relating to postage rates and mail delivery service.
• Assist with continuous process improvement, optimize speed and efficiency in operation, and minimize customer wait time.
• Ability to work independently and work well with co-workers between each Mail and Receiving Services operation.
• Must have excellent attendance record at previous jobs.
• Ability to identify and report any mail or package that looks unusual or suspicious in nature to a supervisor immediately or campus police.

Required Qualifications

• High school diploma or equivalent high school certification.
• REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Current chauffeurâ™s driver license.

Grade

G03-H

Salary Range

$15.25 - $19.57 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions

When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two âœQuick Apply❠options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the âœQuick Apply❠page by clicking âœNext❠at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a LinkedIn feature, which allows you to apply by using your LinkedIn profile to populate some of the job application fields.

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