Job Summary

Program Manager II positions manage a significant program(s) and associated staff that directly impact departments and policies countywide. Incumbents are expected to handle considerable complexity in program budget process and management, with high visibility or impact on significant operations within the County. Incumbents forecast, plan, develop and implement strategies and programs to accomplish goals, priorities and objectives including managing department resources; developing, interpreting, monitoring, adjusting and implementing policies and procedures; and managing daily operations.

The Program Manager II role requires advanced expertise in broadly evaluating options, presenting plans, and uniting others in support of programs critical to the goals and objectives to ensure department’s success.

Program Manager II positions provide management services over a division/section/unit and serve as a management team leader, providing supervision and direction. Incumbents represent the department at various events such as meetings, hearings, training, and bid openings; ensure that department goals, views and positions are served; respond to the most sensitive inquiries and complaints; and resolve operational and policy issues. Sensitivity to community awareness and handling a political environment tactfully is a function of all Program Manager positions.

Reporting to the Environmental Public Health Director, the Food Safety Program Manager II ensures the quality, effectiveness, and equitability of Environmental Public Health programs to maintain and improve health outcomes for Clark County residents and visitors. Work is performed in concert with the other Food Safety and Environmental Health Program Managers to ensure consistency, work unit cross collaboration, strategic program development, innovative service delivery and continuous quality improvement as well as effective application of policies and regulations across all programs.

This work is accomplished by:
• Transferring knowledge, research and best practices to staff, other managers, and community partners;
• Application of leadership, collaboration, management and supervisory skills; and
• Ensuring ethical and equitable practice and evaluation of programs and services.

This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.

Qualifications

EDUCATION AND EXPERIENCE: 

• Bachelor’s degree or Master’s Degree in public health, environmental health, food science, or other relatable field, and a combination of experience and specialized training which includes a minimum of five (5) years experience within a relatable position;

• REHS preferred.

ESSENTIAL FUNCTIONS:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

This position will be responsible for the following:

• Program Leadership

  • Work with team and program data to identify and measure the impacts and outcomes of work

  • Assist team in developing, implementing, and evaluating innovative strategies to address customer needs

  • Create a collaborative, trusting, and engaging work environment

  • Establish annual professional goals with direct reports with regular monitoring and evaluation

  • Lead review, recruitment and onboarding process for team vacancies or additional positions

  • Organize and delegate daily assignments and projects to team members

  • Address team performance issues within the guidelines set by HR and Union Contract policies

  • Manage team schedules, timecards, leave, remote work and other related matters

  • Apply State, County and department policy expectations

• Communication

  • Collaborate and maintain communication and relationships with other department programs and county departments

  • Provide timely, professional, clear, and audience-centered written and verbal communications

• Budget

  • Manage budget preparation and administration; monitor and control expenditures; collect operational and administrative information and analyze reports for usage statistics

  • In collaboration with other Food Safety Program Manager II, manage the annual budget development process for the program, and monitor and manage the program budget

  • Evaluate and approve expenditures

  • Guide and oversee team in the development and management of contracts and purchasing

• Other responsibilities or department support at the direction of the Environmental Public Health Director

ABILITY TO: 

• Effectively and respectively work with persons from diverse backgrounds including age, color, religion, national or ethnic origin, socioeconomic status, physical characteristics, sex, sexual orientation, gender identity, gender expression, marital status, veteran status, health status, genetic predisposition, political belief or mental or physical ability

• Apply understanding and knowledge of cultural differences and similarities when working with diverse populations

• Identify the role of cultural, social and behavioral factors in determining the delivery of Public Health services

• Research and implement approaches to address problems that take into account racial equity in working with diverse populations

• Recognize and address discrimination, stereotypes and stigmas in the work environment

• Effectively plan, assign, direct and evaluate the work of others

• Delegate responsibility and authority and assure success

• Carry out policy directives in an effective and timely manner

• Establish and maintain effective working relationships with staff, the public, policy makers, other governmental jurisdictions, contractors, community agencies and other Clark County staff

• Work effectively in stressful and sensitive situations

• Mediate difficult working relationships

• Analyze and evaluate policies, procedures, public information, and service delivery issues

• Analyze problems, identify alternative solutions, project consequences of proposed actions, and formulate recommendations

• Effectively plan, direct, and delegate program components

• Communicate clearly and concisely in writing and verbally

• Interpret and explain policies, procedures, laws, and regulations

• Communicate technical information to both technical and non-technical audience in a professional and customer service focused manner .

• Effectively use a personal computer, Microsoft Office software, e-mail, electronic scheduling, and internet to accomplish job functions.

KNOWLEDGE OF:

• Principles and practices of program operations

• Principles and practices of project management, including planning, scheduling, monitoring, and problem solving

• Methods and procedures of budget development, justification, monitoring and forecasting

• Principles and practices of quality assurance and quality improvement

• Qualitative and quantitative data for use in strategic planning and decision-making

• Key components of cultural competency and racial equity; awareness of differences, attitude to examine beliefs and values, knowledge of differences and skills to effectively and appropriately work across cultures

• Core competencies for Public Health Professionals and aligning core competencies with professional growth opportunities for team members

• Local, state and federal laws, procedures, principles, and regulations governing Food Safety, including HACCP

• The FDA Voluntary National Retail Regulatory Program Standards

• The principles and practices of public sector organization and program operations

• Research methods and techniques

• Trends and practices within the specialized area

PREFERRED ABILITIES AND EXPERIENCE

We are committed to building a diverse, inclusive team and encourage applications from candidates of all backgrounds. We will consider any combination of relevant education, work experience, lived experience, and transferable skills for this position.

Organizational responsibilities include understanding and promoting the public health mission of the department; providing courteous, respectful, efficient customer service to all department clients; honoring diversity of all department employees and constituents; participating in department training; and striving for personal excellence in public health work.

Ideal candidates should be able to demonstrate experiences and abilities in the following areas:

• Working understanding and knowledge of local, State, and federal statutes pertaining to food safety

• Leadership principles and practices including coaching, professional development, recognition, recruitment, and performance management

• Communicating effectively orally and in writing, including effective presentations for both large and small audiences

• Evaluating program performance through the lens of racial equity including but not limited to access to and impact of the system on communities of color, the elderly, and other underserved population in Clark County

• Establishing and maintaining effective working relationships

• Leading the collaborative development and management of program work plans

• Experience exercising independent judgment, problem-solving, and taking initiative within established procedures and guidelines

• Interest and willingness to continuously improve in the areas listed above, and to apply new information and changes in the technological, social, and environmental landscape to how work is accomplished and evaluated

Other Special Requirements: Some positions require a valid driver’s license and a successful criminal background check as required by law.

SELECTION PROCESS:

Resume and other documents must be attached together in the 'Resume Upload' section of the application.  Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.

Application Review (Pass/ Fail) - An online application is required.  Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement.  Top candidate(s) will continue in the process.

Employment references will be conducted for the final candidates and may include verification of education.

It is general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.

Examples of Duties

DUTIES MAY INCLUDE:

• Plan, organize and determine overall program organization, and allocation of financial, human and capital resources

• Develop and maintain effective personal and department-level working relationships, including other governments, other County departments, community organizations, neighborhood groups and individual citizens. 

• Represent the department in relations with state, federal and local regulatory agencies

• Fiscal management including development and presentation of the program operating budget, monitoring of revenues and expenditures, development or improvement of funding mechanisms and sources, ensuring that all programs are within budget and as cost effective as possible

• Define program goals and objectives and develop and manage short- and long-term department goals and priorities

• Establish methods and means of accomplishing objectives

• Guide and lead the development, implementation, interpretation and application of policies and practices within scope of regulatory authority and in alignment with multiple missions  

• Measure and evaluate program/unit performance and effectiveness, including delivery of quality of program services and activities

• Develop and implement new elements of the assigned program and/or department division as necessary

• Prepare reports on program performance, needs, services information, and demographic data

• Oversee the selection, training, motivation and evaluation of staff, including disciplinary actions

• Direct, coordinate and review the program and staff work plan

• Meet with staff to identify and resolve problems; assign work activities and projects; monitor work flow; and review and evaluate work products, methods and procedures

• Develop and oversee policies, programs and activities involving community relations, community education and public information in coordination with department’s Communications team

• Promote optimum community participation and input into the program or department activities

• Provide information to staff, and other interested parties on applicable local, state and federal codes, regulations, requirements, standards, and programs 

• Participates in community outreach efforts as applicable to the program and department

• Perform other related duties as required 

OTHER SPECIAL REQUIREMENTS:

• Must be able to respond to public health emergencies or exercises at any time, except while on scheduled vacation or other leave.  In addition, leaves may be cancelled under public health emergencies

• Must protect the privacy and security of protected health information as defined in State and Federal law

• Must adhere to OSHA/Washington Industrial Safety and Health Act (WISHA) guidelines, including but not limited to timely completion of mandatory trainings

• Possess a valid driver’s license, vehicle insurance and has access to reliable transportation

• Must adhere to the Department employee immunity policy and provide documents as requested 

• Maintenance of specific licenses (if applicable)

• Must successfully complete basic incident management courses and participate in emergency response trainings as requested

WORK ENVIRONMENT:

Hybrid work environment is required. Work is typically performed in an office setting with variations in temperature and noise levels, but work may also include field work and travel to meeting, training/seminars, and various public events to include evening meetings. Essential tasks involve reading and review of written documents and the use of personal computer software applications; oral communications both in person and via telephone. The position involves a high activity level and pace, competing time demands and may involve interaction with dissatisfied or angry customers. Essential tasks typically include typing/keyboard skills, phone usage, reading, speaking, and listening.

Salary Grade

M2.827

Salary Range

$6,971.00 - $9,848.00- per month

About Clark County

With its great natural beauty, Clark County, Washington, always has attracted people and businesses. We welcome those who visit and settle here, providing fresh perspectives, growing diversity and vibrant energy.Our forward-looking community is framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west. The area is a picturesque place to work, play, and live.Named for Captain William Clark of Lewis and Clark Expedition fame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon, metropolitan area. Today, more than 467,000 people call Clark County home. Clark County government works to enhance the quality of life for all of our diverse community by providing services with integrity, openness and accountability. We are one of the county's largest employers, providing a wide range of rewarding careers for about 1,570 people.You can get more information about job descriptions, pay schedule and employee benefits on the Clark County Human Resources website at www.clark.wa.gov/human-resources.

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