The Laboratory Manager, under the functional direction of the Laboratory Director, encompasses the technical and administrative direction and supervision of activities of the clinical laboratory, in addition to accordance with accepted national standards, state regulations, and policies developed for TridentCare.

TASKS AND RESPONSIBILITIES:
- Conducts performance evaluations for departmental staff supervisors, testing personnel and others and reviews evaluations for all staff personnel.
- Participate in succession training for internal lab staff to include the lead and supervisor positions.
- Ensures employee complies with all company policies.
- Reviews payroll, incident, accident, and corrected reports.
- Conduct department and employee meetings regularly.
- Promotes open door policy of communication for all lab employees.
- Performs employee counseling when necessary.
- Reviews department schedules for weekdays, weekends, and holidays.
- Serves as a contact for human resources issues and ensures all safety related incidents are reported within 24 hours.
- Reviews all purchase orders originating in the laboratory area.
- Serves as an alternate contact for all vendors and consults with Senior Leadership regarding equipment status, reagent costs, service agreements, etc.
- Optimize reagent and consumables purchases, maintain appropriate inventory, and avoid special orders and outdated inventory.
- Ensures daily pending reports are reconciled.
- Maintains documents of all quality assurance systems required to maintain precision and accuracy, including proficiency testing.
- Performs assessment of the efficiency of the utilization of all resources in areas of responsibility, including personnel management, equipment/reagent evaluation and
method development.
- Maintains the laboratory and implements new procedures as needed to ensure compliance with state regulations and all regulatory agencies (CAP, CLIA).
- Monitors test volumes to help Senior Leadership determine which should be sent out or brought in-house.
- Investigates and resolves client technical problems and issues.
- Promotes policy of Continuous Quality Improvement.
- Work with the Laboratory Director to ensure the new analytical instruments, before being placed into service, have a well-documented calibration and methods
comparison process, and that results reflect both manufacturer’s specifications and are relevant to the population being tested.
- Complies with all OSHA and CLIA Regulations and maintains all records required for safety and risk management.
- Maintains a formal in-service education program for technical personnel in all areas related to laboratory medicine.
- Responsible for providing day-to-day supervision of high complexity test performance by a testing personnel and must be onsite to provide direct supervision when high complexity testing is performed by any individuals whose highest level of education is high school.
- Contributes to the development and implementation of policies and procedures to achieve department objectives.
- Attends scientific/educational conferences or maintain required level of technical and managerial expertise for a laboratory manager as it pertains to the business.
- Maintain a working knowledge of laboratory quality systems, and continuously support CLS’s and lab assistants in their understanding of how each employee’s duties fit within the context of high quality (accurate, timely) results and organizational learning and improvement.
- Communicates with sales/marketing any operational challenges that may impact patient care.
- Provides timely information regarding any delays in turnaround times or client issues.
- Monitor, with the help of Senior Leadership, client concerns that comes through Sales or Customer Service.
- Maintains all documentation required by regulatory agencies, including quality control, maintenance and service records, and all documentation required for general
operation of the laboratory.
- Provides on-call support to the laboratory.
- Seeks coaching/mentoring when appropriate.
- When needed, the Manager may need to perform bench work.
- Performs other duties as assigned.

COMPLIANCE RESPONSIBILITIES:
- Complies with applicable legal requirements, standards, and procedures including, but not limited to, those within the Compliance Process, Code of Conduct, and Corporate Integrity Agreement (CIA).
- Provides leadership and support for the Compliance process within management area.
- Promotes adherence to applicable legal requirements, standards, policies, and procedures as specified within the Compliance Process, Code of Conduct, HIPAA, and CIA within management area.
- Distributes compliance-related materials within management area.
- Ensures timely and accurate reporting and responses to compliance-related issues and monitors the implementation of corrective action plans related to such issues.
- Ensures that staff participates in orientation and training programs including, but not limited to, all required compliance and HIPAA courses and relevant policies and procedures, and that such training is properly documented.
- Provides open lines of communication regarding compliance issues within management area, ensures that retaliation against staff who report suspected incidences of non-compliance does not occur.
- Participates in monitoring and auditing activities and investigations and implementing quality improvement process, as required.
- Completes performance reviews and determines compensation and promotions based on the accomplishment of established standards that promote adherence to compliance and quality standards.
- Participates in required orientation, Compliance and HIPAA training programs.
- Prepares compliance reports, as required.

POSITION QUALIFICATIONS:
Core Competencies/Skill Sets
- Demonstrates understanding of healthcare staffing dynamics.
- Applies sound business judgment in decision making.
- Demonstrates critical analysis and complex problem-solving skills.
- Demonstrates ability to manage highly confidential and proprietary information.
- Proficient in computer skills that include spreadsheets, presentations and word processing software and Microsoft Office required.
- Solid managerial, technical, interpersonal, fiscal, problem-solving, and organizational skills are essential.
- Must have excellent customer relations skills.
- Knowledge of federal, state, local and accreditation agency regulations. Professional Experience/Educational Requirements
- Bachelor’s Degree required; MT(ASCP or equivalent) required.
- Seven (7) years clinical laboratory experience and four (4) years supervisor/managerial experience required.
- Appropriate clinical lab experience as required by regulatory body. 

Certification/Licensure
- Must qualify under CLIA regulations as a general supervisor.
- Must hold licensure applicable to State Law Requirements.

PHYSICAL DEMANDS:
- The Lab Manager position requires considerable stamina, the ability to work variable hours in order to meet with personnel from evening and night shifts, and 2-4 hours/ day of desk / computer work.
- The employee is required to have visual and hearing acuity (with or without the aid of mechanical devices) sufficient to perform the essential duties of the position.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT:
- The standard medical laboratory environment is one in which potential health hazards do exist.
- Administrative, technical, and professional staff is expected to safely operate in accordance with applicable and appropriate health and safety policies and procedures, as prescribed by the Environmental Health and Safety Manual.
- Laboratory staff can be expected to work in areas where hazards associated with, but not limited to blood?borne pathogens biological materials, hazardous substances and radioactive material exists and are handled. Appropriate training is provided regarding these hazards and staff are expected to adhere to all health and safety policies, at all times, whether they are in writing or verbalized by either management or the Health and Safety Officer.

BENEFITS: 

TridentCare offers a competitive wage and robust benefit package to full-time employees.  Part time employees are eligible for many of the same below, pro-rated.  Benefits include:

• Two weeks of vacation time
• Health Insurance after 30 days
• Sick time
• 8 paid holidays
• Same day pay available
• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
• Dental insurance
• Vision insurance
• Disability insurance
• Company paid life insurance
• 401(k)