Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department at WashU Medicine is committed to delivering a comprehensive range of services to support the medical campus.

We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the worldâ™s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.

Furthermore, as WashU Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

The Jeffrey T. Fort Neuroscience Research Building is the largest facility of its kind in North America and is the only building on the WashU Medicine campus with a dedicated facilities management team, reflecting its importance as a center of research excellence. The Research Facilities Operations Manager plays a vital role in developing processes, protocols, and innovations that influence the broader campus community and set new standards for research facilities operations.

The Operations Support Manager oversees daily operations, maintenance, space planning, and shared services with a focus on the Jeffrey T. Fort Neuroscience Research Building, a flagship research facility on the WashU Medicine campus.

This role combines operational excellence, team leadership, and strategic process development to create an exceptional research environment and establish best practices that can serve as a model for other campus facilities.

Exceptional communication skills and familiarity with laboratory environments are essential. The Operations Manager regularly engages with OFMD service areas, the Associate Vice Chancellor of Facilities, the Associate Vice Chancellor of Research, department heads, and other institutional leaders.

Job Description

Operations & Maintenance

• Coordinates building operations, infrastructure performance, and maintenance programs in a laboratory-intensive environment.
• Coordinates scheduled and emergency maintenance with internal teams and external vendors.
• Ensures effective planning and communication of utility outages, construction, and infrastructure modifications with minimal disruption to research activities.
• Maintains records of work orders, schedules, and building documentation.

Space Management & Lab Support

• Partners with program manager, research departments, and principal investigators to understand laboratory operations, equipment requirements, and space needs.
• Supports space allocation, occupancy planning, and laboratory relocations.
• Develops expertise in lab infrastructure systems (HVAC, emergency power, gas distribution, R.O. water) to proactively identify risks and coordinates resolution when needed.
• Represents building and occupant interests during construction projects, renovations, and utility work.

Stakeholder Engagement & Communication

• Serves as the primary liaison between building occupants, OFMD service areas, and building/department leadership.
• Develops and maintains strong relationships with the Associate Vice Chancellor of OFMD, the Associate Vice Chancellor of Research, department heads, service area leads, and other leadership stakeholders.
• Distributes timely, clear communication regarding operational updates, outages, and project impacts.
• Facilitates regular check-ins, focus groups, and surveys with building users.

Team Leadership & Culture

• Balances urgent operational demands with proactive project work and strategic development in a dynamic work environment.
• Supervises a team of up to ten staff responsible for daily operations, administrative support, and shared services.
• Fosters a positive work culture that prioritizes service excellence, accountability, and professional development.
• Provides coaching, training, and performance management.
• Implements tools to track progress and ensures accountability.

Shared Resources & Amenities Oversight

• Manages amenities including glass wash services, gas cylinder coordination, lactation rooms, event spaces, and bicycle storage, and aligns with special event planners.
• Oversees badge access systems and specialized room permissions.
• Implements process improvements to drive efficiency and satisfaction.
• Manages accounts receivable in coordination with the OFMD Financing service area.

Safety, Compliance, and Sustainability

• Collaborates with Environmental Health & Safety to maintain compliance with laboratory safety requirements and regulatory standards.
• Assists sustainability initiatives, including Green Labs participation and energy conservation programs.
• Coordinates with WashU EH&S safety, sustainability, and compliance metrics.

Program and Process Development

• Develops, documents, and refines Standard Operating Procedures (SOPs), guidelines, and protocols for building operations.
• Identifies innovations and process improvements to be scaled across campus facilities.
• Functions as an ambassador for best practices in research facility management.

Other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at a desk or table.
• Repetitive wrist, hand, or finger movement.
• Ability to move to on and off-campus locations.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelorâ™s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Bluebeam, Collaborative Partnerships, Compliance Requirements, Construction Projects, Critical Thinking, Customer Service, Energy Reduction, Facility Management Software, Laboratory Operations, Laboratory Safety, Microsoft Office 365, Organizational Commitment, Prioritization, Proactive Problem Solving, Professional Integrity, Progressive Leadership, Service Oriented, Strive for Excellence, Supervision, Sustainability Initiatives, Team Development, Team Leadership, Team Operations, Teamwork, Time Management

Grade

G12

Salary Range

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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